Custom Solutions: Customer Case Studies

Custom auto allocation and fleet
management solution

Since 2008, Haulmont has supported Addison Lee’s rise to become London’s most successful corporate transportation company.

Shamrock, Addison Lee’s custom enterprise platform, designed and built by Haulmont, has been instrumental in growing revenue for the company from £20m in 2008 to over £250m by 2012. During the same period, the company’s fleet grew from 1,000 – 5,000 vehicles and Shamrock automated 99% of the 40,000 bookings per day at peak times. In 2009, the Shamrock system was awarded the “Business Innovation of the Year” award at the National Business Awards.

In 2013 Addison Lee was sold for over £300m, a valuation partly based upon its tech leadership position. Since acquisition, the business agility and scalability of Addison Lee’s custom solution has seen it thrive in an uber competitive marketplace, acquiring and absorbing rivals onto its platform and building an integrated national and international partner network.

During the Covid 19 lockdown, the team was able to quickly deploy new courier services and open new revenue streams for Addison Lee, helping the company to emerge from the period in much stronger position than its rivals.

Working alongside the company’s internal product and dev teams, along with a portfolio of third-party developers and best of breed systems, Addison Lee remains the flagship example of how a custom solution can transform a solid business into a technology leader that redefines its sector.

“Our partnership with Haulmont Custom Solutions has been instrumental in making Addison Lee Europe's most successful ground transport company”

Peter Ingram, CIO Addison Lee

1,000 to 5,000 cars
Addison Lee fleet growth

70%
FTSE100 clients

£20 to £250m
revenue growth

40,000
jobs per day

98%
automated allocation

Custom enterprise IT system to manage security and alarm response with a national partner network

Custom software has been integral in The Keyholding Company’s evolution to become the most technologically advanced player in the security and response industry.

In 2014 Haulmont’s development team delivered the first release of ‘Chase’, a custom solution to digitize the Keyholding Company’s operations. Chase was released via parallel running alongside legacy platforms to minimize business disruption. Continually developed by an integrated team of The Keyholding Company’s Tech and Ops staff working alongside Haulmont developers, Chase now runs all aspects of the company’s operations, alongside powerful best-in-class third party solutions for CRM, call center and business intelligence.

Thanks to its mix of custom solutions and third-party platforms, The Keyholding Company is now recognized as the most technologically advanced company in its field. Across the UK, 2,000 operatives use the company’s mobile app to complete over 45,000 jobs per month whilst maintaining a quality of service that is accredited as in the top 5% of all security companies.

By restructuring their business around a ‘Digital-First’ philosophy, with Chase at the core, The Keyholding Company has delivered efficiency and a platform for scale, alongside an unparalleled service offering for clients. The company now has a significant data engineering unit to capitalize on the huge amount of data generated by Chase and its third-party integrations, enabling The Keyholding Company to offer MI reporting to clients and a level of regulatory compliance, audit history and commercial SLAs that are far in advance of their competition.

In 2020, Haulmont and The Keyholding Company were awarded ‘Best Digital Transformation – SME’ category at the Computing Magazine Digital Technology Leaders Awards

2,000
Operatives using mobile app

45,000
Jobs completed per month

Top 5%
Quality of Service accredited in top 5% of security companies

33%
Bookings processed
with no human involvement

<1 minute
Average processing time for an alarm booking

Workflow automation using a custom ERP solution
for a debt recovery and enforcement agency

CDER Group is one of the leading debt collection agencies in the UK.

Like most of its competitors, CDER originally used an industry-standard debt enforcement solution. Frustrated by the limits of this system and unable to make improvements to the platform, in 2010 CDER partnered with Haulmont to create a custom-built system to perfectly meet their requirements.

It is no exaggeration to say that this system, named ‘Edge’ revolutionized the debt enforcement industry with its customer-centric view of cases and their associated data. Edge utilizes a propensity-driven scoring system, alongside a dynamic allocation engine that plans agent schedules to combine next-day with real-time events. All payments, fees, commissions, remittance and invoicing are managed with the solution and a custom smartphone app enables full transparency of workflows and compliance with regulations and contractual SLAs.

CDER were able to leverage their investment into Edge to increase the valuation of their operation far above the industry norms, due to Edge being a unique asset of the business that delivers unmatched ability to scale for future business growth.

CDER Group revenues are now more than three times larger than when the project began. Over the same period that they scaled by 300%, CDER also report that complaints have reduced by 22%.

In the two years following go-live, the company experienced a 22% increase in collections for its clients at the same time as delivering a 12% reduction in direct costs due to utilizing office and field-based staff more intelligently and improving automation. In 2012, the project was named winner of the ‘Best Use of Mobile Technology’ project excellence award at the UK IT Industry Awards.

In 2016, just five years after Edge launched, Outsourcing Inc purchased
CDER Group in a deal that valued the company at £24 million

£24m
Company valuation

x3
Revenue increase using custom software

22%
Reduction in complaints

22%
Increase in collections for clients

12%
Reduction in direct costs due to intelligent prioritization and automation

Custom solutions that
changed the game

Custom auto allocation and fleet
management solution

Since 2008, Haulmont has supported Addison Lee’s rise to become London’s most successful corporate transportation company.

“Our partnership with Haulmont Custom Solutions has been instrumental in making Addison Lee Europe's most successful ground transport company”

Custom enterprise IT system to manage security and alarm response with a national partner network

Custom software has been integral in The Keyholding Company’s evolution to become the most technologically advanced player in the security and response industry.

In 2020, Haulmont and The Keyholding Company were awarded ‘Best Digital Transformation – SME’ category at the Computing Magazine Digital Technology Leaders Awards

Workflow automation using a custom ERP solution
for a debt recovery and enforcement agency

CDER Group is one of the leading debt collection agencies in the UK.

In 2016, just five years after Edge launched, Outsourcing Inc purchased
CDER Group in a deal that valued the company at £24 million

Get in touch

Custom solutions that changed the game

Custom auto allocation and fleet management solution

Since 2008, Haulmont has supported Addison Lee’s rise to become London’s most successful corporate transportation company.

“Our partnership with Haulmont Custom Solutions has been instrumental in making Addison Lee Europe's most successful ground transport company”

Custom enterprise IT system to manage security and alarm response with a national partner network

Custom software has been integral in The Keyholding Company’s evolution to become the most technologically advanced player in the security and response industry.

In 2020, Haulmont and The Keyholding Company were awarded ‘Best Digital Transformation – SME’ category at the Computing Magazine Digital Technology Leaders Awards

Workflow automation using a custom ERP solution for a debt recovery and enforcement agency

CDER Group is one of the leading debt collection agencies in the UK.

In 2016, just five years after Edge launched, Outsourcing Inc purchased CDER Group in a deal that valued the company at £24 million

Get in touch

Custom solutions that
changed the game

Custom auto allocation and fleet
management solution

Workflow automation using a custom ERP solution
for a debt recovery and enforcement agency

In 2016, just five years after Edge launched, Outsourcing Inc purchased
CDER Group in a deal that valued the company at £24 million