We highlight three support levels
depending on project phase, time constraints and budget
- Free SupportCUBA Forum
All CUBA developers are backed by a free forum and there is ample knowledge there already. We always try to answer each new question quickly but the speed heavily depends on staff availability and difficulty of the question. Many questions are also answered by fellow community members.
- Commercial SupportBuy Now
Commercial projects require faster response times to ensure uninterrupted development process. This is why we offer consulting over a private forum category. Naturally, commercial consultancy requests receive priority over forum questions.We benefit your project in many ways, including:
- Implementing custom platform features for your project
- Help with architecture design
- General consulting on using platform features
- Code review
- Direct communications with the core CUBA Platform developers
- Priority over free support
- Minimum purchase is just three hours
- Production supportContact Us
Our team provides 5 years of free maintenance for the latest minor version of any major release. You can acquire commercial maintenance for another 5 years or get support for any version of CUBA Platform which was released in the past 5 years.
Our support service provides guaranteed response time, bug fixes and legal protection so you can roll out your solution with confidence.
Read more about the releases support terms here.
Commercial maintenance consists of:
- Critical fixessecurity issues, crashing bugs, data loss bugs and regressions from older versions
- Access to the commercial repositorycontaining maintenance releases for the requested version
- Legal supportCustomer representation in cases on Intellectual Property Rights