CUBA developers can rely on our support

CUBA developers can rely on our support

Support is provided at all stages of development: right from the project start to post-production.

CUBA Platform website

We highlight three support levels

depending on project phase, time constraints and budget

  • Free Support

    Free Support

    All CUBA developers are backed by a free forum and there is ample knowledge there already. We always try to answer each new question quickly but the speed heavily depends on staff availability and difficulty of the question. Many questions are also answered by fellow community members.

    CUBA Forum
    Best fit:
    Single and part-time developers, early stage IT-companies, startups
    Project types:
    PoC, MVP, non-commercial, study, hobby projects
    Stage:
    Development
  • Commercial Support

    Commercial Support

    Commercial projects require faster response times to ensure uninterrupted development process. This is why we offer consulting over a private forum category. Naturally, commercial consultancy requests receive priority over forum questions.

    Buy Now
    Best fit:
    IT companies, corporate IT departments, funded startups
    Project types:
    Commercial or internal projects aimed at production use
    Stage:
    Development

    We benefit your project in many ways, including:

    • Implementing custom platform features for your project
    • Help with architecture design
    • General consulting on using platform features
    • Code review

    Features:

    • Direct communications with the core CUBA Platform developers
    • Priority over free support
    • Minimum purchase is just three hours
  • Production support

    Production support

    Our team provides 5 years of free maintenance for the latest minor version of any major release. You can acquire commercial maintenance for another 5 years or get support for any version of CUBA Platform which was released in the past 5 years.

    Our support service provides guaranteed response time, bug fixes and legal protection so you can roll out your solution with confidence.

    Read more about the releases support terms here.

    Contact Us
    Best fit:
    IT companies, corporate IT departments, software vendors
    Project types:
    Commercial or internal projects
    Stage:
    Production use

    $12,000 per year

Commercial maintenance consists of:

  • Critical fixes
    Critical fixes
    security issues, crashing bugs, data loss bugs and regressions from older versions
  • Access to the commercial repository
    Access to the commercial repository
    containing maintenance releases for the requested version
  • Legal support
    Legal support
    Customer representation in cases on Intellectual Property Rights

Get in touch